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A DAY IN THE LIFE OF A MANAGER TRAINEE
6:45AM
You arrive at the store along with the Store Manager and yard personnel to
open the store. You turn on the store lights, unlock the doors, and get
the cash registers ready for the store opening.
7:00AM
After prepping the store, you open the gates. The Store Manager is
invoicing the first of many customer loads to be
shipped. You greet the first customer through the gate and take them to
the lumberyard to be loaded. At 84 Lumber, we always load first. While
loading the customer, you wave “good morning” to the truck driver, who is
pulling out with the first load of the day.
8:00AM
The first incoming delivery of the day pulls in. You grab a copy of the
purchase order and jump on the forklift. You unload the truck while
comparing it to the bill of lading and purchase order. You sign for the
delivery and bring the paperwork into the office.
9:00AM
Things begin to slow down a little, so you grab your load list for the
garage package you sold yesterday. You need to build the load today so
that it can be delivered tomorrow. You grab one of the yard workers
and head to the lumberyard. You build the load until it is complete,
taking time out to help out with customers when it gets busy at the
counter.
10:00AM
Other associates arrive and help with customers. You walk over to your
“Area of Responsibility” and make sure that all of the products in
your area are faced, dusted, and well stocked. Having a clean,
organized, well-managed “Area of Responsibility” will help prove to
the Manager and Area Manager that you have what it takes to manage
your own store one day. You grab a requisition form for nails and
another for metal hangers. After doing a quick tally, you work up a
new order. You review the orders with the Store Manager, and after
he/she approves them, you enter them into the computer. |
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11:00AM
The delivery truck is back in the yard. The Store Manager asks you to put
the next load on the truck. You load the truck with the forklift, checking
the load list to make sure everything the customer ordered is on the
truck. Once the truck is loaded, you give the Store Manager the load list,
and he rings out the order.
12:00PM
While taking your lunch break, you decide to review a section of your Home
Study Program. The nine-part program has helped increase your knowledge
and made you a better salesperson. You will be taking your final exam soon
and will get your first pay raise upon successful completion of the exam.
The pay raise is nice, but you want to complete the program so you can be
promoted to Co-Manager. You are well on your way to running your very own
store.
12:30PM
You work up an estimate for a set of drawings you were given this morning.
You review the estimate with your Store Manager, who suggests a couple of
improvements. You update the changes, and perfect the estimate. You are
proud of the extra mile that 84 Associates go to make sure our customers
are well taken care of.
2:00PM
Between customers, you take a minute to call the customer who gave you the
drawings this morning. The customer is pleasantly surprised that you have
the estimate completed so quickly. You ask the customer when it would be
convenient for them to come down and review their estimate. The customer
says that they will be in first thing in the morning. You confirm a 7:30
AM meeting, and write it on your Trade Relations calendar.
3:00PM
You continue to wait on customers in person and over the phone. You call
your other customers to follow up on estimates and to see how their
projects turned out. 84 Lumber Associates like to make sure customers are
satisfied, and that they have everything they need to make their projects
complete.
3:30PM
You grab a broom and sweep the back warehouse. The Manager Trainee who has
this area is off today. You know that the other Manager Trainee would do
the same for you, since everyone in the store works as a team to
accomplish store goals!
4:00PM
You meet with a customer who scheduled an appointment to review an
estimate you prepared on their kitchen. You take the customer on a quick
tour of the kitchen cabinet display showing them the cabinets you picked
out. You review the features and benefits of the cabinets. The customer
likes the cabinets and asks to see the selection of countertops that are
available. You work with the customer to pick out the countertop, as well
as a new sink, faucet, and garbage disposal. The customer likes your
proposal and gives you a check for their new kitchen. You thank the
customer and tell the customer you will call them as soon as their new
kitchen arrives.
4:45PM
You place the special order for the kitchen cabinets. You confirm the
price and delivery date with the supplier. You finish the computerized
special order and give the supplier the purchase order number.
5:15PM
You call it a day. The Store Manager gives you a pat on the back for
selling that kitchen package. You drive home satisfied, knowing that you
helped several customers build their dreams today…while building your own
career.
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